Filed under: Going Green, Green Facts | Tags: car, car dealer, car dealerships, enviroment, recycle, water
One area of environmental sustainability that is often overlooked is water use reduction. For car dealers the biggest use of water falls into three areas:
- Car Wash
- Irrigation
- Restrooms
Car Wash
The typical dealership car wash uses a high volume of water because of the various cycles that the wash process includes. There are two very big opportunities here; use of an alternate source of water and reuse the water with a recycle system.
We are hearing about a growing number of dealership that are capturing rain water from roof areas and holding this in a cistern for use in car washes. An Austin TX dealer uses two 10,000 gallon cisterns to capture water for use throughout the dealership including the car wash.
Car wash systems are now available that recycle the water used in the wash process. Many of these systems will recycle over 80 percent of the water used.
Irrigation
Many dealership have large amounts of grass that they keep looking good through vigorous irrigation activity. This can not only use a lot of water but it can waste a lot of water. One example of waste comes from over irrigation either because the lawn is being watered when it does not need it or the water is being applied to areas that do not benefit from the moisture being applied.
Current technology advancements now allow sprinklers to apply a smaller volume of water while still maintaining the grass because of less water being sprayed into the air and thus evaporation reduces the water actually getting to the lawn.
Some examples of real waste can be seen when irrigation is running during a rain storm or water is being applied in such a way that it is running down the street or sidewalk and going into the drain.
An even better solution is through landscape design that reduces or eliminates the need to irrigate altogether. The use of native plants, or designs that include a high percent of mulch or rocks, thus elimination of grass means a nearly 100% reduction in irrigation. To learn more aout water efficient landscapes click here.
Restrooms
With a large number of employees and customers, restrooms require the use of a high volume of water at car dealerships. Use of fixtures that are high efficiency will reduce the use of water and energy and perform better than their earlier versions.
By law most new fixtures today must be designed to function using less water than their predecessors. This lower volume of water actually comes with improved performance and is a win win situation.
Many fixtures today come with the WaterSense label. This is similar to the Energy Star label for electrical appliance and can provide customers with the confidence that they are selecting. To learn more about the WaterSense label click here.
Water scarcity has an impact on everyone in the community. While the overall cost of water today does not represent the largest utility cost to most businesses it can be significant. In addition to the cost the message sent by the wasting of water may have a bigger impact on business than was previously considered.
Filed under: Going Green, Green Facts | Tags: car, car dealerships, Energy, going, Green, LED, Lighting, recycle, roi, waste
“Sustainability”
In more general terms, sustainability is the endurance of systems and processes.I think I first knew about that word in some form from my track coach when I was running cross country. He tried to impress on all of us that in order to do well we had to be able to “sustain” the pace. We needed to hold back a little as the race went on so that as we reach the point of only having 1,000 yards left to go we could we could really push it and pass all those other guys who had moved out in front of us earlier in the race.
It my business I find another version of this to be true, which is; that even when times are good, I need to resist going out and spending all the money in the bank, just because it is there. I need to be able to “sustain” the operation of the business for the long run. If I don’t have that long range plan I could find myself running out of steam (money) at the wrong time.
There is of course the definition of sustainability that relates to the environment. I know there is a lot of conversation about this. Many people would tell you that they believe that Global Warming and Climate Change are all part of the evolution of time and that we should not get too concerned about these thing. We have been seeing storms and droughts for years and that all seems to be just part of the way things change over time.
For me, I am concerned that people that live in Norfolk VA are seeing high tides cause more issues. I am also concerned that a group of scientist is warning that Climate Change is going to have a big impact on all of us. I guess time will tell how serious all that is. In the mean time, what is a person to do?
I think we can make it a little simpler and manageable by breaking it down into some smaller pieces. I am going to take a stab at that because it seem to me that when most people are looking at the entire issue of environmental sustainability they find it has almost has too many moving parts.
My approach is to look at three components with the idea that I can understand it I can, in my own way, have an impact on all three. The three pieces I personally can work on are:
- Energy
- Water
- Waste
A lot of the use of resources such as Energy and Water is based on population growth as well as how well we live. In 1927 we reached a world population of 2,000,000,000 people. By 1974 we had doubled that to 4 billion and it is estimated that by 2026 we will double that again to 8 billion. All those people use up a lot of energy and water and create a lot of waste going into landfills. And from 1927 until now most of us are each using a lot more resources.
Energy:
Here is what I see going on with energy. The scientist tell us that for some time we are using energy faster that what we are producing it. The numbers are huge as to how much faster we are using energy that we are making it. The fact is, however, we have a big stockpile to draw from. But, we also have the issue that we are using it faster all the time. The debate seems to be how soon will we run out. If we keep doing this, sooner or later we will run out.
We use energy in many ways, but to keep it simple and look at myself (which may not be the same for everyone), I have a few big uses of energy that I personally could change. One is electricity/natural gas and the other is gasoline. I know I can have some impact on the use of both of them without too much change in my life style.
On the electricity/natural gas one, am already going down the road of replacing in-efficient light bulbs with CFL bulbs or LED. Was it a big deal? At the time it seems like it was. Those incandescent bulbs are really cheap to buy while the CFL’s were a lot more expensive and the LED’s are terrible. However, when you put a pencil to it the LED’s really make a lot of sense. I just had to change my outlook to longer term. My home is heated with Geothermal. It certainly cost more at the outset but again when I look at the long term it was easy to see the cost was much lower.
And then there is the gasoline issue. The car I use for business get almost 30 mile to the gallon, so I feel I am pretty good about that. Last week when I was in California and was going to be spending a week in the car with about 1,500 mile to drive so I had some decisions to make. As I was walking down the National Car Rental row of cars I had some basic considerations in mind. I needed a car that would be comfortable for all those miles and I needed a car with XM Radio and on by the way, it needed to have decent fuel economy. I got all three things I wanted and to my surprise got about 40 miles to the gallon overall. When my gasoline cost was about 40% less than I normally experienced it was a good reminder to be sure next time to have fuel economy a little higher on the list of requirements. We will all all eventually be driving cars with better fuel economy, like it or not, as we move toward an average fleet of over 50 miles to the gallon.
Water:
Being from the Midwest where we have enough water (at least this year) it is sometimes hard to worry too much about any shortage of water. That is until you get to California. Here I saw lot of evidence of how much trouble we are already in for water. I saw lake Shasta where the water level is down about 75 feet. It is that water that irrigates those fruits and vegetables we all love so much. The dryness also had thousand of acres burning out of control in Northern California.
I am not sure how much of this we control but when on the same trip I saw lawns being over watered with runoff going down the gutter, it makes you wonder what it will take to get serious about how we protect our water supply whether it is in California or in Michigan. The fact is we all could be doing things to reduce water usage where ever we are.
It still all can get down to money. Even in the Midwest, water is about a penny per gallon. That does not sound like much until you see the number of gallons that are used by all the people every day with little regard as to how we can reduce usage. Often if is more a matter of how we use it and does not even require measures such as low flow faucets.
Waste:
This is a big issue for a lot of reasons.
First every time we throw something in the trash and it goes to the landfill there is some chance that we made a bad decision when we acquired it and thus too quickly it became trash. If you want to look at it strictly on dollars out of you pocket, think about what never should have been acquired in the first place. Also think about it along the lines of, could someone else use this or could it be recycled.
Here a a couple of examples:
- Plastic bags
- Plastic water bottles
It seems that every store is happy to package your purchase in plastic bags. Whether it is the grocery store or the home supplies store, we always seem to have a lot of those plastic bags coming home with us. They do not cost a lot but they sure are a mess to deal with. Most of them end up in the landfill and they stay there forever and ever. At the landfill they add up to a huge amount of space. The alternative is to use those reusable bags we all have accumulated and probably already have in the trunks of our cars.
Those water bottles are a similar problem but here there is a cost you bear that doesn’t have to happen. With drinking water costing about a penny per gallon out of the faucet and bottled water cost a buck the decision is easy.
While I do not have all the answers for being a totally environmentally sustainable world, I have just shown that from my person experience we could all be doing a little bit every day to help. Multiply that times 8,000,000,000 and it starts to get to be a big number.
Filed under: About the Company, Going Green, How We Work | Tags: car dealer, enviroment, Green, marketing, recycle, reduction
The world is growing by leaps and bounds as measured by the world population. In 1922 there were 2 billion people in the world. By 2000 there were 6 billion and by 2050 it is projected there will be 9 billion. With this growth the worlds natural resources will be much less available than they were just a few years ago. By 2050 there will only be 25% of the resources available per capita that people in 1950 had. For our children and grandchildren we save for college educations, health emergencies and weddings, but what about saving so that there will be enough clean air, water, fuel and soil for the future.
Some of the greatest threats to these resources are the things we throw away. When we send things to the landfill we risk damage to the environment as well as taking up a lot of space that is needed for our future growing population as well as the lifestyle we would like to maintain. As landfills are used up every person has to pay in some way to acquire additional space to put stuff.
Here are a couple of interesting facts:
- One quart of oil will pollute one million gallons of water
- For every ton of paper that is recycled, we save 7,000 gallons of water, 380 gallons of oil and enough electricity to power an average house for six months
- A typical TV will run for six hours on the amount of electricity that is saved by recycling one aluminum can
- By recycling just one glass bottle you save enough electricity to power a 100-watt bulb for four hours
This is just one area that impacts our future environment. Add to that how we use energy water and clean air and this whole “green” thing becomes a big deal and it does impact everyone of us.
I am often asked the question of how can one person have any effect on a problem that is this big. That is exactly the point which is that with everyone doing just a little bit it makes a world of difference. A few examples of those little things each of us can do are:
- Make sure you turn off lights when you leave a room
- Change to energy efficient light bulbs as son as possible
- Set the thermostat back a couple of degree both for cooling and heating
- Seal leaks around doors and windows
- Switch to low flow faucets
- Use native plantings and limit irrigation to time it is only critical
- Fix dripping faucets
- Recycle everything you can
- Buy items that have recycle content
- Compost
People that do some or all of these thing will find they have reduce energy bills, lower water consumption and are sending less waste to landfills. All this results in lower utility bills in addition to the positive impact on the environment.
Filed under: Going Green, Green Facts | Tags: car dealer, car dealerships, dealerships, Energy, energy management system, going, Green, HVAC system, LED, Lighting, Metal Halide lamps
When businesses consider doing a lighting upgrade they often think in the terms of changing to more efficient bulbs like LED or a more efficient HVAC system that is 95% efficient. These are good things to do but are only a part of the package and should not be considered alone. For example, to change from Metal Halide lamps to LED might reduce energy consumption by 50-75% but that is only part of the saving. If controls are also updated the saving can be much 
higher and is often up to 85%. For lighting, these controls include photo sensors, motion detectors and rotating the timing as to when lights are on. Often they are incorporated in a complete energy management system.
What happens here is an added consideration when replacing lights or making many other investments especially in energy related devices.
Filed under: Going Green, Green Facts, Uncategorized | Tags: dealership, enviroment, Green, measurements, profits
The adage of “What Get Measured, Gets Done” has been around for a long time but for the purpose of this blog I am using “What Gets Measured, Get Managed”. It is more that semantics.
When we make the case for Going Green it is all about measuring performance in many areas that compose the environmental picture of a businesses operation. Big businesses today are almost always focused on sustainability measurements. This same level of interest is become of greater concern to medium and small businesses. Some Car Dealer are beginning to show an interest in how they act is effecting the environment. They are realizing that when they reduce carbon emissions and cut down on the use of precious natural resources it saves them money in the long term. How they measure that performance, however, is becoming a new experience.
Car dealers are no strangers to using measures to determine their business progresses, albeit in a somewhat different form. Car dealers have always used the comparisons of how are we doing this month compared to last month or as compared to the same month last year. These measurements are usually in the area of sales of vehicles, service and parts. Car dealers are also very active in establishing targets and goals in these familiar areas.
Measuring and using the results to manage for improvement follows the same approach for environmental issues as tracking the sale of new vehicles. That is compare how you are doing this month compared to last month and compare how you are doing compared to last year.
With only a few of these dealers measure performance in environmental issues many dealers are missing a large opportunity. The opportunity is in the reduction of expenses. After all, reducing expenses has the same effect on the bottom line as the increase in sales. So why don’t dealers focus more on this the area of reducing operating expenses, especially in the area of environmentally related functions? Dealers tell us 1), it is hard and 2), they do not know where to begin. In this blog we intend to answer both of those issues.
First on where to get started; the goal here is to keep it simple. Apply the KISS (Keep it Simple and Straightforward) approach. Some businesses try to set up measurement systems in a broad scope of areas. That is OK for a long range approach but to get started keep the scope narrow and only those few area that are easy to measure. Dealers should begin with only a couple of areas and it is easy to do. The areas to focus on are:
- Energy – This includes electricity and gas (if used)
- Water
This limited number of areas narrows the scope and keeps measuring focused and easy to do.
How to get started. Just take a years worth of data (actually it is best to start with 13 month) and enter key information into some sort of a spreadsheet like Excel. So for electricity you would gather the last 13 month of bills and for each meter enter kWh, cost and end date of the bill. For natural gas (or other types of fuel used to heat) follow a similar process except the energy type will be different such as ccf’s and then the cost and date. The same for water. You now have measurements for key areas of expense that are manageable and can be used as a tool to determine where your expenses are going.
Filed under: Going Green, Uncategorized | Tags: battery, environment, renewable, solar, wind
For years, low-cost renewable-plus-battery systems were seen as a unlikely and not a threat to mainstream electricity delivery any time soon. By far, the limiting factor has been battery costs.
But thanks to a confluence of factors playing out across the energy industry, the reality is that affordable battery storage is coming much sooner than most people 
realize. That approaching day of cheaper battery storage, when combined with many forms of renewable energy, has the potential to fundamentally alter the use of the grid.
While grid-tied solar has seen dramatic recent cost declines, until recently, solar-plus-battery systems have not been considered economically viable. However, concurrent declining costs of batteries, growing maturity of solar-plus-battery systems and increasing adoption rates for these technologies are changing that. Recent media coverage, market analysis and industry discussions have gone so far as to suggest that low-cost solar-plus-battery systems one day could enable customers to cut the cord with their utility and go from grid connected to grid defected.
But while people have been talking about renewable energy plus battery systems as a potential option at some point in the distant future, there has been a scarcity of detailed analysis to quantify when and where.
There are several possible scenarios: a more conservative base case plus more aggressive cases that consider technology improvements with accelerated cost declines, investments in energy efficiency coupled with load management and the combination of technology-driven cost declines, energy efficiency and load management. Even the base case results are compelling, but the combined improvements scenario is especially so, because efficiency and load management reduce the required size of the system while technology improvements reduce the cost of that system, compounding cost declines and greatly accelerating grid parity.
Solar-plus-battery grid parity is here already or coming soon for a rapidly growing minority of utility customers. Grid parity exists today in Hawaii for commercial customers, and rapidly will expand to reach residential customers as early as 2022. Grid parity will reach millions of additional residential and commercial customers in places such as New York and California within a decade. •
Even before total grid defection becomes widely economic, utilities will see solar-plus-battery systems eat into their revenues. Factors such as customer desires for increased power reliability and low-carbon electricity generation are driving early adopters ahead of grid parity, including those installing smaller grid-dependent solar-plus-battery systems to help reduce demand charges, provide backup power and yield other benefits. These early activities likely will accelerate the infamous utility death spiral — self-reinforcing upward price pressures, which make further self-generation or total defection economic faster. The “old” cost recovery model, based on kWh sales, by which utilities recover costs and an allowed market return on infrastructure investments, will become obsolete. Utilities must re-think their current business model in order to retain customers and to capture the additional value that such distributed investments will bring.
The results are profound, especially in geographies such as the U.S. Southwest. In this region of the country, the conservative base case shows solar-plus-battery systems undercutting utility retail electricity prices for the most expensive one-fifth of load served in 2024; under the more aggressive assumptions, off-grid systems prove cheaper than all utility-sold electricity in the region just a decade out from today.
Millions of customers representing billions of dollars in utility revenues will find themselves in a position to cost-effectively defect from the grid if they so choose. The so-called utility death spiral is proving not just a hypothetical threat, but a real, near and present one. The coming grid parity of solar-plus-battery systems in the foreseeable future, among other factors, signals the eventual demise of legacy utility business models.
Although utilities could and should see this as a threat, they also can see solar-plus-battery systems as an opportunity to add value to the grid and their business models. The United States’ electric grid is on the cusp of a great transformation, and the future of the grid need not be an either/or between central and distributed generation. It can and should be a network that combines the best of both.
Having determined when and where grid parity will happen, the important next question is how utilities, regulators, technology providers and customers might work together to reshape the market — either within existing regulatory frameworks or under an evolved regulatory landscape — to tap into and maximize new sources of value that build the best electricity system of the future the delivers value and affordability to customers and society. These disruptive opportunities are the subject of ongoing work by the authors, covered in a forthcoming report to follow soon.
Filed under: Uncategorized | Tags: dealership, eco, environment, friendly, Green, profit, reduction
Green initiatives within dealership operations are becoming a way of life for many dealerships. New car dealers are already well on their way to Going Green, but may not have ever thought of these activities as being Eco-Friendly. Some actions that are being taken reduce Energy usage by over 50%. Some actions that are being taken reduce Water usage by over 40%. Some actions that are being taken reduce Waste to Landfill by over 60%. What should a dealer do to accelerate the process at their store?
Answer: Make a commitment to take action to Go Green, just do it. Then take one action at a time and move forward doing something about it.
The best step is for management to make a commitment that this is something that we are going to do and then begin to gather the support of others in each department finding those individuals who are naturally inclined to support being Eco-Friendly. Everyone in the dealership is not going to be so inclined to be advocates of environmental sustainability efforts, but many are and their involvement will encourage others along with internal communications that become a part of operations on a regular basis.
One thing to do to get it started is to determine what the current status is. This can be as simple as two lists:
- Green Things We are Already Doing
- Green Opportunities
Don’t be too concerned if it is 100% complete. This is a work in progress item. You will find that the list tends to include components such as:
- Reduce Energy Usage
- Reduce Water Usage
- Reduce Waste to Landfill.
Most dealerships like to tackle the Green Initiatives that have the greatest ROI which generally will be reducing Energy usage. Energy usage has many forms including electricity and fuels such as natural gas. The good news is that most of the Energy saving projects have a good payback and in a lot of cases are reduced in cost through incentives and tax advantages. Operating cost reductions frequently pay for the investments in the short term and results in improved cash flow in the long term resulting in improved profits.
Lighting tends to be the biggest energy consumer and takes many forms both inside and outside the building. Technology has moved fast in the lighting area and almost all facilities have opportunities to improve the quality of lighting and reduce the operations cost.
How do you figure it all out? Of course, you need to rely on the experts in this field. They should have all the skills necessary to determine what is best for you particular situation and be sure you are able to take advantage of all of the incentives and benefits. As always, get more than one opinion (proposal) and work with reliable suppliers. Most important is to be an educated buyer. Use the tools that are available to educate yourself and come up with your own set of numbers so you can check out what the vendors say.
These and many more practical ideas will be presented at the NADA Workshop:
Improve Cash Flow and Profits with Green Initiatives
Panel members:
Chuck Golden, Green Dealer Support
Scott Ringlein, The Energy Alliance Group of North America
Andrew Lindstrom, Cree Lighting
Ryan Rodau, GE Lighting
You can attend the NADA Workshop on:
Improve Cash Flow and Profit with Green Initiatives
Friday 1/24/2014 2:00 pm – 3:15pm Room 220-222
Sunday 1/26/2014 10:30am – 11:45am Room 228-230
Sunday 1/26/2014 3:30pm – 4:45pm Room 211-213
Filed under: Going Green, Green Facts | Tags: car dealer, Community, environment
Large businesses are very visible when it comes to Corporate Social Policy and Corporate Social Responsibility (CSR) and we see that most of the Fortune 500 businesses publish a CSR report at least annually. After all it is good to have a policy but the results are what really matters. Examples of some of these report are:
- General Motors: http://www.gm.com/company/aboutGM/gm_sustainability.html
- Walmart: http://corporate.walmart.com/global-responsibility/environment-sustainability/global-responsibility-report
- Toyota: http://www.toyota-global.com/sustainability/report/
- GE: http://www.geappliances.com/corporate-social-responsibility/
- Ford: http://corporate.ford.com/our-company/sustainability
- Apple: http://www.apple.com/environment/
- AT&T: http://www.att.com/gen/corporate-citizenship?pid=8506
When asked how important CSR is to these companies the answers were that it is important with almost 90% saying that it was at least somewhat important:
But what about smaller businesses like car dealerships. A study by Business4Better indicated that 66% of smaller businesses say they want to establish or improve their CSR efforts, believing it can increase business performance, drive employee participation and improve brand reputation.
Some of the ways businesses can begin to build a profile as a good neighbor in the community are through:
- Sponsorships
- Donations
- Pro Bono Service
- Volunteering
When businesses do this kind of thing their customers love them for it; 85% of consumers say they have a more positive image of a product or company when it supports a cause they care about and 90% want companies to tell them ways in which they are supporting causes.
Where to Start
A good place to start is to develop a mission or purpose statement that defines your environmental interest. You can take a look at how you can advocate for those who cannot advocate for themselves and then narrow it down and determine what you can offer.
Employees play a big role by being encouraged to support the company pet project. This can increase morale, teamwork, employee retention and satisfaction.
What is the payoff?
When a business is woven into the fabric of the community, everyone wins. The business is recognized as a good place to work and the is aligned with the beliefs and values of the community, employees and customers.
Filed under: Going Green, Green Facts | Tags: car dealer, car dealerships, Energy, Green, Lighting
We are often asked “in a car dealership what are the major users of energy?” Stepping back a little would also be the question of “what are the types of energy being used?”
Car dealerships are major users of energy and use about 20% more energy than the typical commercial business. About 70% of the energy usage is for lighting and HVAC. This is a large cost for dealerships with energy use being the third highest expense in a dealership. Lighting is the number one energy user. Almost all of the energy used by car dealerships is non-renewable meaning it is not sustainable.
Making matters worse, the typical car dealership does not have someone who is responsible for how energy get used. The few that do have a facilities manager are generally focused on providing the facilities required by the OEM and not on what can be done to make the facility more sustainable. Generally no one is person is tracking energy usage and managers tend to treat energy cost as one of those fixed expenses that they have little control over. So no one is working on it.
Taking a closer look at energy use with electricity being by far the greatest cost here are the areas that consume the most.
- Lighting
- HVAC-Electrical
- Air Compressors
- Car Washes
- Office Equipment
- Vending Machines and Appliances
- Electric Motors and Pumps
- Misc. Plug Loads
With lighting being the biggest user of electricity the best news is that a lot can be done about it. The EPA has been very concerned about the high use of electricity from lighting and has encouraged the development of lighting that uses far less energy. In fact many types of bulbs are no longer produced or are being phased out.
The two keys with lighting is to use the best technology you can afford and to only have the lights on when you need them. What this means is:
- Technology-Evaluate what is the best you can afford by looking at the life of the lighting technology you are considering. For example if you are considering LED for exterior lighting; they will last 50,000-100,000 hours. So 10 years would not be unusual.
Filed under: Going Green, Green Facts, Uncategorized | Tags: dealership, going, Green, landfill
In the US industrial facilities send 7.6 billion tons of nonhazardous waste to landfills. This according to the EPA is can be reduced through industry efforts to become Landfill-Free efforts. Going Landfill-Free requires investment and a long-term view. Upfront cost generally decrease in time, with revenue generated from recycling helping to offset the investment.
Is it worth trying to operate as being Zero Landfill and how do I go about it. These are questions are worthy of some additional study and research.
What is Zero-Landfill – The definition is the ability to avoid diverting any excess material resources in a landfill or other non-reclamation waste center. What this means is no two companies will have the same definition of but it does mean that companies will have the same theme.
Evaluating the opportunity:
- Begin with an assessment of what is currently in your dumpster or other landfill stream. This means doing what some call a “Dumpster Dive”. To do this you need to go to your almost full dumpster and clean everything out to see what you have. The end result is several piles of material segregated by type or large category.
- As you and your team sort through the trash and get it into different piles you generally will end up with about four initial groups of; Metals, Papers, Plastics, and Other
- Then sort down each category to find the subsets and divide by recyclable and non-recyclable. A good example of sorting plastic is this chart that was provided by Western Michigan University:
By identifying the top contributors of landfill from the category of plastic better decisions can be made as to how the issue should be addressed. It would be appropriate to measure the volume or weight of the materials in each category. A great video by a company called Burt’s Bees show how this process can work. Here is the link: https://www.youtube.com/watch?v=_HsUlAS0kY8
While all companies may not eliminate some things going to the landfill some companies do make that a reality. Here is another video that talks to that companies success. The team effort displayed in both of these videos is an important consideration. Here is that link: https://www.youtube.com/watch?v=MLk01JfBlx8
One of the success factors seems to be the involvement of people throughout the organization including management. We find that this is a never ending project and that the team needs to constantly be looking for additional ways to make mahttps://www.youtube.com/watch?v=MLk01JfBlx8
This activity is definitely a team activity and need to include everyone from the top down. The cost saving can be significant. The marketing impact can be even more powerful.
Green Dealer Support 